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RMA and Refund Policy
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See the Warranty section in the support pages of this web site if you think that your product is defective and qualifies for a warranty replacement.
*All warranty replacements require an official RMA number issued by Syswan Technologies.
Syswan RMA Policy
Syswan products are covered by a standard two (2) year warranty. During this time if the product needs replacing due to a factory defect it can be repaired or replaced through Syswan. There are two options for replacement, one is Standard Replacement and the other is Advanced Replacement.
Standard Replacement
Standard Replacement requires that you send in the defective product to Syswan. Syswan will attempt to repair your product by replacing the faulty component. In order to ship the defective product back you will need to contact a Syswan Technical Support Representative who will determine if the product can be fixed over the phone or needs to be repaired or replaced. If a replacement is deemed necessary the Support Representative will provide you with a Case Number. You will needs this number in order to submit the RMA (Return Materials Authorization) form. After you successfully submit the RMA form it will be processed by our staff and you will be issued an RMA number and shipping information. You will need to clearly write the RMA number on the outside of the shipping box. You are responsible for shipping the defective product. Syswan is not responsible for lost packages sent to Syswan. When the product is repaired or replaced Syswan will ship the working product back to you with the shipping charges prepaid by Syswan for US domestic shipments only. For International RMA, shipping fees will apply.
Advance Replacement (USA Only)
Advance Replacement allows you to receive the product first before sending your defective product back. As in the Standard Replacement option, you will need to contact a Syswan Technical Support Representative who will determine if the product can be fixed over the phone or needs to be repaired or replaced. If a replacement is deemed necessary the Support Representative will provide you with a Case Number. You will needs this number in order to submit the RMA form. After you successfully submit the RMA form it will be processed by our staff and you will be issued an RMA number and shipping information. Advance Replacement requires that we have your credit card on file as Syswan will attempt to pre-authorize your card for the MSRP (Manufacturer Suggested Retail Price) of the replacement unit. There are several Advanced Replacement options:
• Next Business day package (USA Only)
• 2-3 day package (USA Only)
• Ground package (USA Only)
Please contact us for correct cost of transport which depends on your ship-to location.
Advanced RMA is not available to International locations.
You are responsible for shipping the defective product to Syswan. You will need to clearly write the RMA number on the outside of the shipping parcel. The defective product must be received within 10 business days of receipt of the replacement unit. Once the defective product is received Syswan will remove the hold on your credit card.
Please allow up to 2 business days for processing your RMA request and to obtain your RMA number.
Note that Syswan reserves the right to refuse returned products upon inspection.
Under no circumstances does Syswan itself offer refunds or product upgrades. Please contact your place of purchase for a refund. |
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