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The Syswan VPN Client installation is a
classical Windows installation that does not require specific information.
After completing the installation, you will be asked to reboot your computer.
After reboot and session login, a window
appears with several options:
"Quit” will close this
window and software.
"Evaluate"
allows you to continue software evaluation. Evaluation period left is displayed
within the orange bar.
"Activate" allows you to
activate the software online. This requires a License Number. When clicking on
'Activate' button, an Activation Wizard pops up.
"Buy” allows you to go
online and obtain information on how to purchase a Syswan VPN Client Software
License from our web site.
Caution:
On Windows 2000, XP and
Shortcuts:
After software installation, the Syswan VPN Client window can be
launched:
from user desktop, by double-clicking on Syswan
VPN Client shortcut
from the VPN Client icon available in the taskbar
from
Start Menu > Programs > Syswan > VPN Client > Syswan VPN
Client
Note:
Software Installation can be customized with
several parameter options in the command line. Please refer to the
"Deployment Guide" document available on our web site for more
information.
It is possible to use a fully functional copy of the Syswan VPN Client for an evaluation period limited to 30 days by clicking on the 'Evaluate' button. When the Syswan VPN Client is under "Evaluation" mode, the Software Activation window will appear at each start up of the Syswan VPN Client. Evaluation time left will be displayed inside the orange bar of that window.
Once the evaluation period expires, The
'Evaluate' button will no longer be available and the software will be
disabled. You may activate the Syswan VPN Client software by using a purchased
licence key. Any existing VPN tunnel configurations created during the
evaluation period will be retained during the software activation.
For use beyond the evaluation period, the
Syswan VPN Client software must be activated. The Software Activation is a two
step process which requires a License Number and an email address.
The 'Activation Wizard' can be launched from the VPN Client software as followed:
Click on the 'Activate' button in the startup
windows when you start the Syswan VPN Client.
Click on the '?' menu
and then click on "Activation Wizard...".
Software Activation requires a License Number.
Enter your License Number, your email address and click 'Next' as shown below:
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If you have a
20 character License Number, switch to the 20 character "License
Number" field by
clicking on the link "Click here to enter a 20 character License". |
Note:
Pleae enter a valid email address here as it
will be used to send you back the activation confirmation.
The email address may not be required as IT
managers can force this value during the setup, then it will not be displayed
by the Software Activation Wizard. This feature can be used to centralize all
the Software Activation confirmation emails to a single email address during
deployment. Please refer to the "Deployment Guide" document available
on our web site for more information.
The 'Activation Wizard' will
automatically connect to the online software activation server to activate the
Syswan VPN Client Software.
The 'Activation Wizard' will end
upon successful Activation.
Errors may occur during the activation process.
Each activation error is briefly explained on the step 2 activation window. The
link "More information about this error" below the progress bar
provides error explanation and recommendations on how to proceed next.
Most of the errors encountered may be fixed by
carefully checking the following points:
1. Check you entered the correct
License Number (error 031).
2. The communication with our
activation server may be filtered by a proxy (error
053 or error 054). You should configure the proxy in the step 1 of the Software
Activation Wizard by clicking the link at the bottom of the window.
3. The communication with our
activation server may be filtered by a firewall (error
053 or error 054). Check if a personal firewall or a corporate firewall is filtering
communications.
4. Our activation server may be temporarily unreachable. Try to activate the software a few minutes later.
5. Your License Number has already
been activated (error 033).
Please contact your network administrator as you may have the wrong licence
number. You can also contact our support team for assistance or our sales team
if you wish to purchase a new licence.
All activation errors are detailed on our web
site:
http://www.syswan.com/swvpnclient/vpnactivationerrors.htm
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Note: If you did not succeed in activating the software despite the previous
recommendations, it is always possible to manually activate the software on
our web site : http://www.syswan.com/swvpnclient/osa_manual.html Please follow the instructions given on the manual activation page
carefully. |
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Warning: The
Syswan VPN Client software needs to be re-activated once a
software upgrade is applied. Depending on your maintenance contract, a
software upgrade activation might be rejected. Please read the following
recommendations carefully and check the current status of your maintenance
and your software release by clicking on the menu "?" then
"Check for update" on the Configuration Panel. |
The success of a software upgrade activation
depends on your maintenance contract:
1. During your maintenance period
of one year which starts from the day of your first activation, all software
upgrades are allowed.
2. Once your maintenance period has
expired (and if you have a maintenance renewal contract), only minor software
upgrades are allowed. Minor software upgrades are identified by the last digit
of a version.
During the upgrage process, the existing
version of the software will be uninstalled and you may be required to reboot
your computer to finish the uninstallation process. After the reboot, you can
continue with the software upgrade.
Example:
My maintenance period has expired (i.e. more
than one year has passed since my first software activation) and my current
software Release is 4.10. I only can upgrade to Releases 4.11 till 4.19. I will
not be able to upgrade to Releases 4.20, 4.30 or 5.00.
Note:
Any existing VPN Configurations are saved during the Software Upgrade and are automatically enabled again in the new release.
If you want to subscribe to or extend your maintenance period after the initial period of one year, please visit our web site or contact our sales team.
Syswan IPSec VPN Client can be uninstalled:
from Windows Control Panel
by selecting 'Add/Remove programs'
from Start Menu >
Programs > Syswan > VPN Client > 'Uninstall Syswan VPN Client'
You will be requested to restart your computer after the Uninstallation
Process is complete.
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