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This chapter
covers some common problems that may be encountered while using the Octolinks
SW88 Series Load Balancer and some possible solutions to them. If you follow
the suggested steps and the Octolinks SW88 Series Load Balancer still does not
function properly, contact our support team or your dealer for further
assistance.
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Problem 1: |
Can't
connect to the Syswan Octolinks SW88 Series Load Balancer to configure it. |
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Solution 1: |
Check the following: ·
The Octolinks SW88 Series Load Balancer is
properly installed, LAN connections are OK, and it is powered ON. ·
Ensure that your PC and the Octolinks SW88 Series
Load Balancer are on the same network segment. (If you don't have a router,
this must be the case.) ·
If your PC is set to "Obtain an IP Address
automatically" (DHCP client), restart it. ·
If your PC uses a Fixed (Static) IP address,
ensure that it is using an IP Address within the range 192.168.1.2 to
192.168.1.254 and thus compatible with the Octolinks SW88 Series Load Balancer’s default IP Address of 192.168.1.1. |
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Problem 1: |
When I enter a URL or IP
address I get a time out error. |
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Solution 1: |
A number of things could be causing this. Try the following
troubleshooting steps. ·
Check if other PCs work. If they do, ensure that
your PCs IP settings are correct. If using a Fixed (Static) IP Address, check
the Network Mask, Default gateway and DNS as well as the IP Address. ·
If the PCs are configured correctly, but still not
working, check the Octolinks SW88 Series Load Balancer. Ensure that it is
connected and ON. Connect to it and check its settings. (If you can't connect
to it, check the LAN and power connections.) ·
If the Octolinks SW88 Series Load Balancer is
configured correctly, check your Internet connection (DSL/Cable modem etc) to
see if your load balancer is connected to the Internet and that it is working
correctly. |
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Problem 2: |
Some applications do not
run properly when using the Octolinks SW88 Series Load Balancer. |
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Solution 2: |
The Octolinks SW88 Series
Load Balancer processes the data passing through it, so it is not
transparent. Use the Special Applications
feature to allow the use of Internet applications which do not function
correctly. If this does not solve the problem, you may have to use the DMZ function. This should work with
most applications. Note
: ·
The SPI firewall is disabled for DMZ PCs. ·
Only one (1) PC can use this feature per public IP
(WAN) address. |
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